FAQs

Frequently questions asked

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How to order my own design as a poster?

To customise your own design or create a unique poster, please visit the Custom Product page. Read the instruction and upload image guidelines, and then proceed to make your customization.

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How many days generally takes to deliver my order?

We do not maintain inventory because we offer print-on-demand services.

Processing time: 1-2 business days (excluding holidays)

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Can I return or exchange items?

Order Cancellation:
Should you require the cancellation of your order, kindly contact our customer support team at help@decasso.in as soon as possible. We will endeavour to accommodate your request.

However, once the production process has commenced, we may be unable to cancel your order.

Customisation Order Cancellation:
Cancellation requests for customised orders can only be accepted within 3 hours of the time of purchase. After this timeframe, production may have already begun, and cancellation may not be feasible.

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How often do you release your new collection?

We release fresh collections every season, accompanied by exciting limited-edition drops throughout the year, ensuring that there is always something new to discover.